Question 1

How does Motiv work on my existing website?

Accepted Answer

One line of code. It creates a chat and voice interface on your website — branded to match your practice. Patients interact naturally to book appointments, ask questions, and get instant answers 24/7.

Question 2

Is Motiv HIPAA compliant?

Accepted Answer

Fully HIPAA compliant with a Zero-Retention Architecture — we process patient data in real-time but never store medical records. All PHI is encrypted (AES-256, TLS 1.3) and pushed directly to your EHR.

Question 3

Which EHR systems do you integrate with?

Accepted Answer

We have 11 live EHR/EMR integrations — Epic, athenahealth, Cerner (Oracle Health), eClinicalWorks, ModMed, Elation, eMedPractice, Veradigm, NextGen, DrChrono, and Greenway — with more launching throughout 2026.

Question 4

What happens when a patient needs a real person?

Accepted Answer

Motiv performs an Active Human Hand-off — transferring the conversation to your staff with the full history, booking status, and intake details.

Question 5

How long does setup take?

Accepted Answer

Most practices are live within a week. We configure your AI with your real services, locations, providers, insurance panels, and branding.

Question 6

Does this replace my front desk staff?

Accepted Answer

No. It handles the overflow — after-hours calls, website visitors, patients who can't get through during peak times.

Question 7

What does Motiv cost?

Accepted Answer

One flat monthly price per location. Everything is included — AI chat and voice, all 11 live EHR/EMR integrations, 5 communication channels, analytics, multi-location support, and priority support.

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